Terms of service

NILE ALABASTER — Terms of Service Last updated: [INSERT DATE] OVERVIEW Welcome to NILE ALABASTER! The terms "we," "us," and "our" refer to NILE ALABASTER. NILE ALABASTER operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). NILE ALABASTER is powered by Shopify, which enables us to provide the Services to you. The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [INSERT LINK TO PRIVACY POLICY]. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services. SECTION 1 — ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage. To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide to us is correct, current, and complete, and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person. SECTION 2 — OUR PRODUCTS Each NILE ALABASTER piece is handcarved from natural Egyptian alabaster/onyx stone. Because these are natural, handmade materials, veining, color tone, translucency, and exact dimensions will vary slightly from piece to piece and from the photos shown in our store — this natural variation is part of the character of the stone and is not a defect. We make every reasonable effort to display our products accurately. However, colors and appearance may differ depending on your screen, device settings, and lighting. We do not warrant that the appearance, veining pattern, or exact size of any product you purchase will be identical to the specific photo shown online. All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities offered to any person, geographic region, or jurisdiction, on a case-by-case basis. SECTION 3 — ORDERS When you place an order, you are making an offer to purchase. NILE ALABASTER reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance by email. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation or change requests once an order enters production or shipping — this is especially true for handmade and made-to-order stone pieces, which may require carving time before dispatch. If we do not accept, must change, or must cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at checkout. Your purchases are subject to return or exchange solely in accordance with our Refund Policy [INSERT LINK TO REFUND POLICY]. You represent and warrant that your purchases are for your own personal or household use, and not for commercial resale or export, unless otherwise agreed with us in writing (e.g., wholesale orders). SECTION 4 — PRICES AND BILLING Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be shown in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges — international customers are responsible for any customs duties or import fees charged by their own country. Prices shown in our online store may differ from prices offered through other sales channels (e.g., marketplaces such as Amazon or Walmart, or in-person sales), which may run independent promotions. You agree to provide current, complete, and accurate purchase, payment, and account information. You agree to promptly update your information, including your email address and payment details, so that we can complete your transactions and contact you as needed. You represent and warrant that: (i) any payment information you provide is true, correct, and complete; (ii) you are duly authorized to use the payment method provided; and (iii) charges incurred by you will be honored by your payment provider. SECTION 5 — SHIPPING AND DELIVERY Our products are handcrafted and shipped from Egypt (and/or from our fulfillment partners in the United States, where applicable). Estimated delivery times shown at checkout are estimates only and are not guaranteed, as they may be affected by customs processing, carrier delays, or the handmade nature of our production. Because our items are natural stone, they are heavier and more fragile than typical decor items; we package each piece with reinforced, protective packaging. If your order arrives damaged, please contact us within [INSERT NUMBER] days of delivery with photos of the damage and packaging so we can resolve it under our Refund Policy [INSERT LINK]. Risk of loss and title for items purchased pass to you upon our delivery to the shipping carrier. SECTION 6 — REFUNDS, RETURNS, AND EXCHANGES Our approach to refunds, returns, and exchanges is set out in full in our Refund Policy [INSERT LINK TO REFUND POLICY], which forms part of these Terms. Because each piece is a natural, handcarved stone product, we recommend reviewing this policy carefully before ordering, particularly regarding natural variation, custom/made-to-order pieces, and damage-in-transit claims. SECTION 7 — PROHIBITED USES In addition to other prohibitions set out in these Terms, you agree not to use our Services or products: (a) for any unlawful purpose; (b) to resell or export our products commercially without our prior written consent; (c) to reproduce, duplicate, copy, sell, or exploit any part of our Services without express written permission; or (d) to submit false or misleading information at checkout. SECTION 8 — INTELLECTUAL PROPERTY All content on this site — including product photography, the NILE ALABASTER name and logo, product descriptions, and site design — is the property of NILE ALABASTER or its licensors and is protected by copyright and trademark laws. You may not use, copy, or reproduce our content or branding without our prior written permission. SECTION 9 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY The Services and products are provided "as is" and "as available," without warranties of any kind, either express or implied, except as required by applicable law. To the fullest extent permitted by law, NILE ALABASTER will not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, our Services or products. Our total liability for any claim arising out of your purchase will not exceed the amount you paid for the product giving rise to the claim. Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded or limited under the laws applicable to you as a consumer (for example, mandatory consumer-protection rights in your state). SECTION 10 — INDEMNIFICATION You agree to indemnify and hold NILE ALABASTER, its owners, employees, and partners harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or third-party right. SECTION 11 — GOVERNING LAW These Terms shall be governed by and construed in accordance with the laws of [INSERT STATE/JURISDICTION — e.g., "the State of Delaware, United States" or the jurisdiction where your business is legally registered], without regard to its conflict-of-law principles. SECTION 12 — CHANGES TO THESE TERMS We may update these Terms of Service from time to time. Changes take effect immediately upon posting to this page. Your continued use of our Services after changes are posted constitutes your acceptance of the revised Terms. SECTION 13 — CONTACT INFORMATION Questions about these Terms of Service should be sent to us at: Email: [INSERT SUPPORT EMAIL] Business Name: NILE ALABASTER Address: [INSERT BUSINESS ADDRESS, IF REQUIRED IN YOUR JURISRISDICTION]mohamsgsabsoftlm@gmail.com